Intercom Academy Directory
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Becoming a Conversational Support Expert
Becoming an SDR Pro
Building an effective Conversational Support team
Changing the conversation around support as a cost center
Getting ahead of known issues with proactive support
Helping customers in context with self serve support
Designing and implementing a conversational framework for support teams
Delivering a world-class customer support experience
Setting up Intercom for your business
Being personal and efficient with human support
Providing a great customer support experience
Workflows introduction
Intercom System Administration
Getting started with Fin AI Copilot
Getting started with Knowledge Hub
Workflows Advanced
Getting started with Intercom: Fundamentals
Certified Intercom Product Expert
Intercom Community Expert Certificate of Achievement
Intercom Mentor of the Year
Intercom Specialist
Getting started with Fin
Fundamentals for support managers
Fin & AI Expert Certificate of Achievement
Fundamentals for support agents
Search Credentials
AI efficiency
AI Support Configuration
AI training and development
APIs & Webhooks
Apps & Integrations
Articles
Articles & Help Center
Artificial Intelligence
Automating customer support
Bot best practice
Collaborating in the Inbox
Collaborative Support
Community Engagement
Connecting channels to Intercom
Contacts
Contacts & Companies
Conversation data
Conversational Support
Conversational Support Funnel
Conversations
Cost metrics
Creating help content
CSAT workflow
custom actions
Custom bots
custom objects
Customer FAQ
Customer Support
Customer Support Automation
Customer Support Management
Customizing User Interfaces
Customizing your workspace
Data analysis and reporting
Data Management
Expected response time workflow
Fin
Fin 2
Fin AI Agent
Fin AI Copilot
Help Center
Help content optimization
Human Support
Identify support stakeholders
Identity Verification
Importing data to Intercom
Improving knowledge resources
Inbox apps
Inbox best practices
Inbox status
Inbox views
Installation
Installing Messenger
Installing the Messenger
Intercom Community
Intercom data
Intercom Inbox
Intercom Knowledge
Intercom Knowledge Hub
Intercom message types
Intercom Mobile App
Knowledge Hub
Knowledge management
Knowledge Sharing
Macros
Managing various content sources
Messages & Series
Messenger
Messenger based support
Mobile SDK
Mobile SDKs
Notes
Operational metrics
Optimizing content for AI
Permissions
Phone
Proactive Messaging
Proactive Support
Process improvement
Product Tours
Project management
Providing conversational support
Qualification tactics
Reporting
Reports
Resolution Bot
reusable workflows
Routing conversations
Routing conversations workflow
Rules
Self serve messaging
Self Serve Support
Self-Serve Support
Series
Settings Security & Permission
Shortcuts
Snooze
Support metrics
support triage workflow
Surveys
Tags
Task Bots
Team performance metrics
Teammate settings
Third-party Apps & Plugins
Ticket management
Tickets
Training your team
Triggers
Using the inbox
Workflow priority
Workflows
Workload management
Workspace Data Management
Workspace settings
Search Skills