Credentials from
Intercom Academy DirectoryJun 24, 2025
Jun 24, 2025
Fundamentals for support managers 
Fundamentals for support managers
- Team performance metrics
- Workspace settings
- Permissions
- Macros
- Inbox views
- Teammate settings
- Workload management
- Conversation data
- Ticket management
- Using the inbox
- Training your team
- Importing data to Intercom
Jun 23, 2025
Jun 23, 2025
Getting started with Intercom: Fundamentals 
Getting started with Intercom: Fundamentals
- Conversational Support
- Installing the Messenger
- Customizing your workspace
- Routing conversations
- Intercom Inbox
- Installing Messenger
- Customizing User Interfaces
- Data Management
- Identity Verification
- Customer Support Management