25.13.10
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Credentials from

Intercom Academy Directory
Jun 25, 2025
Jun 25, 2025
Fundamentals for support managers
Preview image for credential Fundamentals for support managers
Fundamentals for support managers
Intercom Academy
  • Team performance metrics
  • Workspace settings
  • Permissions
  • Macros
  • Inbox views
  • Teammate settings
  • Workload management
  • Conversation data
  • Ticket management
  • Using the inbox
  • Training your team
  • Importing data to Intercom