Work Availability
- full-time
- part-time
- contract
Credentials from
Intercom Academy DirectoryJun 24, 2025
Jun 24, 2025
Workflows introduction 
Workflows introduction
- Workflows
- Triggers
- Rules
- CSAT workflow
- Expected response time workflow
- Routing conversations workflow
- Workflow priority
Jun 24, 2025
Jun 24, 2025
Workflows Advanced 
Workflows Advanced
- Workflows
- Triggers
- Rules
- Routing conversations workflow
- reusable workflows
- support triage workflow
- custom actions
- custom objects
Jul 31, 2024
Jul 31, 2024
Designing and implementing a conversational framework for support teams 
Designing and implementing a conversational framework for support teams
- Conversational Support
- Proactive Support
- Self-Serve Support
- Human Support
- Conversational Support Funnel
- Intercom Inbox
- Reporting
- Custom Bots
- Resolution Bot
- Task Bots
- Articles
- Intercom data
Jul 26, 2024
Jul 26, 2024
Building an effective Conversational Support team 
Building an effective Conversational Support team
- Providing conversational support
- Operational metrics
- Cost metrics
- Team performance metrics
- Custom bots
- Resolution Bot
- Workspace settings