Credentials from
Intercom Academy DirectoryJun 24, 2025
Jun 24, 2025
Fundamentals for support agents 
Fundamentals for support agents
- Intercom inbox
- Inbox apps
- Inbox best practices
- Collaborating in the Inbox
- Customer Support
- Macros
- Shortcuts
- Inbox status
- Conversations
- Tickets
- Notes
- Tags
Jun 23, 2025
Jun 23, 2025
Getting started with Intercom: Fundamentals 
Getting started with Intercom: Fundamentals
- Conversational Support
- Installing the Messenger
- Customizing your workspace
- Routing conversations
- Intercom Inbox
- Installing Messenger
- Customizing User Interfaces
- Data Management
- Identity Verification
- Customer Support Management
Jun 23, 2025
Jun 23, 2025
Getting started with Fin AI Copilot 
Getting started with Fin AI Copilot
- Fin AI Copilot
- Knowledge management
- AI efficiency
- Data analysis and reporting
- AI training and development
- Improving knowledge resources
- Project management
- Process improvement