Credentials from
Intercom Academy DirectoryJun 24, 2025
Jun 24, 2025
Fundamentals for support managers 
Fundamentals for support managers
- Team performance metrics
- Workspace settings
- Permissions
- Macros
- Inbox views
- Teammate settings
- Workload management
- Conversation data
- Ticket management
- Using the inbox
- Training your team
- Importing data to Intercom
Jun 16, 2025
Jun 16, 2025
Fundamentals for support agents 
Fundamentals for support agents
- Intercom inbox
- Inbox apps
- Inbox best practices
- Collaborating in the Inbox
- Customer Support
- Macros
- Shortcuts
- Inbox status
- Conversations
- Tickets
- Notes
- Tags